Refund policy

Return and Refund Policy

Effective Date: 23 October 2026

At GEETHA SILKS, we want you to be happy with your purchase. We take care to present our sarees with accurate descriptions and product photographs. Please review the following policy before placing your order.

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

  • The saree received is damaged or defective.

  • The wrong product has been delivered.

  • The product has a significant discrepancy from its description.

  • A return is otherwise required under applicable law.

Returned products should be unused, unwashed, unstitched, and in their original condition, with original packaging and labels where applicable.

These conditions do not limit any mandatory consumer rights under applicable law.

2. Non-Returnable Products

Unless required by law or approved by GEETHA SILKS, we may not accept change-of-mind returns for:

  • Sarees that have been worn, washed, stitched, or altered.

  • Products damaged after delivery through customer handling.

  • Products with stains, odours, or missing labels attributable to customer use.

  • Products expressly sold as final sale or non-returnable, where legally permitted and clearly disclosed before purchase.

Discounted products are not automatically excluded from remedies for defects, incorrect deliveries, or other circumstances protected by law.

3. Colour and Design Variations

Actual colours may vary slightly because of lighting, photography, screen settings, and the natural characteristics of textiles.

Minor variations that do not materially change the product description are not ordinarily considered defects. Significant discrepancies may qualify for a return or another appropriate remedy.

4. How to Request a Return

Email maheshthammegowda@gmail.com with:

  • Your order number.

  • Your name and contact details.

  • The reason for the return.

  • Photographs or a short video showing the issue, where applicable.

Please notify us promptly after discovering damage or an incorrect delivery. Reporting the issue within 48 hours is recommended, but it is not a condition that overrides your statutory rights.

Our team will review your request and provide instructions. Please contact us before dispatching a return so we can confirm the appropriate return address and arrangements.

5. Return Shipping Charges

For approved returns involving damaged, defective, or incorrectly delivered products, GEETHA SILKS will arrange or reimburse reasonable return shipping costs, as appropriate.

For voluntarily offered change-of-mind returns, customers may be responsible for return shipping charges if this condition has been disclosed and is lawful.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be initiated within 7–10 business days after approval, subject to any shorter period required by law.

  • Prepaid orders: Refunds will ordinarily be issued to the original payment method.

  • Cash on Delivery orders: We may request verified bank account details or another lawful refund method.

The time taken for funds to appear in your account may depend on your bank or payment provider.

7. Exchanges and Replacements

Replacement or exchange requests for damaged, defective, or incorrect products will be considered subject to stock availability and applicable law. If a replacement is unavailable, an appropriate refund or other remedy will be provided.

8. Order Cancellation

Customers may request cancellation before dispatch by emailing us.

If an order has already been dispatched, cancellation may not be possible through the normal process. This does not affect any cancellation, return, or refund rights provided by law.

9. Contact Us

GEETHA SILKS
Proprietor: Mahesh T.
Email: maheshthammegowda@gmail.com
Registered Address: No. 13/1A/28.3, Annaiyappa Garden, Jaraganahalli, JP Nagar 6th Phase, Bengaluru – 560078, Karnataka, India.